Privacy Policy & Rules

Woolpack Loyalty Card Rules

To get a Woolpack Loyalty Card you must pay the fee and supply your valid phone number and date of birth. To claim any of the benefits you must present your loyalty card at every purchase. All data supplied will be kept private and not passed on to third parties.

One loyalty point is rewarded for every 10p spent, and loyalty points are worth 1p. Points can be redeemed at any time after they have been rewarded and have no expiry date. Any amount of points can be used in a transaction alongside other payment methods, e.g. 5 points can be used to save 5p on a transaction, or a transaction can be paid for in full using points. Points cannot be transferred or taken as cash.

Loyalty Cards can be taken away at any time at the discretion of the management. Members have the right to remove themselves from communication or the scheme by request.

Once a customer has a loyalty card, they agree to be contacted by The Woolpack via WhatsApp. In order to receive these messages, which will contain information on special promotions and additional discounts, The Woolpack must be saved in your phone by adding 01484 435702 as a contact.

Prizes and Promotions

Prizes can only be free drinks or vouchers to be exchanged for products at the bar. If a third party is supporting the promotion then other prizes may be awarded at the cost of the third party.

Free drinks can only be selected from the standard range – i.e. no large wine measures or doubles.

Where free drinks are used as prizes or rewards, the free drink will only be redeemed after the initial purchase, i.e. the free drink will be the second drink. This also applies when the free drink is awarded on a different day to the competition, e.g. “watch football tonight and if it’s a draw get a free pint on Saturday”, which would mean a pint would need to be bought on Saturday before the free pint is claimed. The exception to this rule is where vouchers/tokens are used or the management has given specific exceptions.

All prizes, competitions and incentives have expiry dates and maximum usage. Please speak to management for individual cases.

All competitions, offers and prizes are subject to be withdrawn after being advertised at the discretion of the management. The management has the final say in all disputes.

General Terms & Conditions

Nobody under the age of 18 can purchase or consume alcohol. The maximum measure for a spirit in a single glass is 50ml. A person deemed to be drunk cannot be served alcohol.

Please drink responsibly.

1 – INTRODUCTION

We (The Woolpack Pub Company Ltd) take privacy and data protection very seriously, and as such fully comply to the best of our ability to the UK Data Protection Act 1998 and the General Data Protection Regulation (GDPR) 2018. By using our website you agree that you have read our privacy policy and understand how we collect and use your data and your rights as an individual. Please be aware that the transmission of information via the internet is not completely secure. Any transmission of your data to our website is at your own risk.

2 – HOW WE COLLECT, USE AND STORE YOUR DATA

2.1 Contact Forms: If you submit details on our contact forms you are directly supplying use of the information that you have given. You will also be supplying us with an IP address from the machine you used to submit the form. There are no hidden fields and we make no assumptions or groupings based on the information you supply. The data you supply is used to make direct contact back to you. By submitting a form you have given consent for us to contact you in relation to the matter discussed or offered by the form.

Submissions from forms are stored in two ways;
a) An email is sent to one of our staff members who will contact you. The staff member will not use your data for any other purpose than communicating directly. Your data will be kept only by that staff member (unless your issue is passed to another staff member) and not kept any longer than necessary.
b) The data you submit along with your IP address is kept securely in our database as a back-up. This is only kept for if the email in (a) is not received. These backups are kept indefinitely.

2.2 Cookies & Tracking Tools: By using our website you accept that we will store a cookie on your computer. This cookie will store information about your usage on our website but holds no personal information. Our cookies are used for tracking your behaviour on our website and allow us to improve your experience and that of others. We do not personally identify you with this information. Your cookie for Google Analytics is stored for 26 months but is reset on each new activity. You can delete your own cookies by following instructions for your browser. For more information about cookies, please visit All About Cookies. Alternatively, you can search the internet for other independent information on cookies.

2.3 Referrals & Re-marketing: If you visit our website from a third party we may identify the referral (where you linked from) and match this to your IP. If the third party holds further information on you this may be accessible to us through the third party. We do not store any of this data, it is held securely by third parties. Third parties we use are Facebook, Twitter, Instagram, MailChimp, Trustpilot and Google.

2.4 Offline Data Collection: If you provide us directly with any personal information we may add it to our database of contacts. By giving us your email address or phone number you have given permission to be contacted. Your data is kept securely and will only be removed when you opt-out.

2.5 Opt-ins: If you add your email address to our newsletter sign up you are giving permission for us to contact you via email only. This information will be stored in our database and at our third-party provider (MailChimp) and if additional information can be matched it will be associated. This information is not passed to any other third party and will be kept until you opt-out of receiving emails. We always try to ensure that marketing communications are tailored and relevant to you, but we will always give you the chance to unsubscribe from any marketing email.

3 – YOUR RIGHTS

The GDPR includes the following rights for individuals; the right to be informed, the right of access, the right to rectification, the right to erasure, the right to restrict processing, the right to data portability, the right to object, the right not to be subject to automated decision-making including profiling.

If you want to access the information we hold please contact us. We may charge an admin fee of up to £10 to cover our costs.